Privacy Policy
Last Updated: 01 Oct 2025
At House Hero, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website, mobile application, or any of our services.
By visiting or using our platform, you agree to the practices described in this policy.
1. Information We Collect
We collect information to provide a seamless experience and to improve our services. The types of information include:
Personal Details: Name, email, phone number, address, and identity verification details.
Service Details: Project type, area, requirements, measurements, and uploaded documents.
Payment Information: Transaction details such as amount, payment mode, and billing information (processed securely through third-party gateways).
Usage Data: IP address, browser type, device information, and site interaction data collected through cookies and analytics tools.
2. How We Use Your Information
Your data is used strictly for legitimate business purposes, including:
Processing bookings, orders, and payments.
Providing quotations, consultancy, and service support.
Sending important updates, confirmations, and invoices.
Improving our website, services, and user experience.
Complying with legal, regulatory, and audit requirements.
Preventing fraud, unauthorized use, or policy violations.
We do not sell or rent your personal data to any third party.
3. Data Sharing and Disclosure
We may share your information with:
Service Partners and Vendors: To deliver your selected service or product.
Payment Gateways: For secure transaction processing.
Legal Authorities: If required under law, regulation, or government request.
Internal Teams: For verification, customer support, and quality monitoring.
Every third party we work with is bound by confidentiality and data protection agreements.
4. Data Security
We adopt strong physical, electronic, and managerial procedures to safeguard your information against unauthorized access, misuse, loss, or alteration.
However, please note that no method of online transmission or storage is 100% secure. While we strive to protect your information, you share data with us at your own risk.
5. Cookies and Tracking
Our website uses cookies and similar technologies to:
Remember your preferences and improve usability.
Analyze website traffic and performance.
Personalize recommendations and promotions.
You may choose to disable cookies through your browser settings, but some features may not function properly as a result.
6. Third-Party Links
Our platform may contain links to third-party websites or apps. Once you leave our website, this Privacy Policy no longer applies. We encourage you to read the privacy statements of any external site you visit.
7. Data Retention
We retain your personal data for as long as required to:
Complete ongoing projects or services.
Comply with legal or accounting obligations.
Resolve disputes or enforce agreements.
When no longer needed, your information is securely deleted or anonymized.
8. Your Rights
You have the right to:
Access the information we hold about you.
Request correction or deletion of inaccurate data.
Withdraw consent for marketing or promotional communications.
File a complaint if you believe your data has been mishandled.
To exercise these rights, email us at info@househero.in.
9. Policy Updates
This Privacy Policy may be updated periodically to reflect new laws or changes in our practices. The updated version will be posted on this page with the revised date. Continued use of our platform after any change implies your acceptance of the updated policy.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy or data usage, please contact us:
House Hero
📧 Email: info@househero.in
📞 Phone: +(91) 8310532521
📍 Address: 119, DLF Garden City, Near Exotica Hotel, Indore Bypass, Indore
